policies and procedure

We are so excited that your camper is joining us for camp this summer. Many fun, creative, and enriching activities have been planned. If you have any questions, please call us at 347.688.8671 or send an email to summercamp@jumpinenrichment.com. Once your camper is registered, you will be able to log into your account at any time. Your tryplayground.com/signin is where you can find additional, specific information pertaining to your camper(s).

Payment Policy: 

Registration fee is due in order to lock your child’s slot in for the summer. 

Camp tuition payments are DUE on Sundays by noon.

All payments are made electronically. (We do not take cash or check payments).

Balances paid after Monday at 5:00 pm will result in a Late Payment Fee of $80.00 per week.

Termination Policy:

Written notices must be sent in 14 days beforehand. If we do not receive a written notice to terminate our services, your obligation to your payment contract will remain in tact 100%, and you will still be responsible to pay for the weeks that your child was expected to attend camp.

Refund Policy:  

Camp Jump-In does not issue refunds for any reason. Parents or Guardians sign and date our camp application acknowledging this policy, which is present on said application, when registering their child(ren) for our summer program before submitting payments.

ALL SALES ARE FINAL, AND ALL PAYMENTS ARE NON-REFUNDABLE.
All payments will be non-transferable and considered forfeited once the 2023 camp session passes.

There are NO REFUNDS issued for MISSED CAMP DAYS due to a campers ILLNESS (covid-related or otherwise), ABSENCE, WITHDRAWAL, or TERMINATION from camp; OR major trip days.

Proactive Communication:

If you know that your child(ren) will be missing camp on a specific day, please send us a note via bus mail or email to let us know. If your child wakes up ill, please let us know your child will be absent as soon as possible. We will do our best to communicate issues that occur at camp to you in the timeliest manner. We would appreciate the same from camp families. If there is a change in your household situation, family routine, etc. please let us know and we will gladly do our part to help your camper adjust.

Positive Discipline:

It is our goal to use positive discipline to assist each camper to learn to: understand what behavior or actions are acceptable at camp, take responsibility for their actions, and make socially acceptable behavior a part of their regular routine.

If a camper's behavior needs improvement, these are the steps our counselors are trained to follow:

1. Redirect the child’s focus onto something more positive.
2. Inform the child of the behavior that needs improvement and let them know what is expected and why.
3. If the behavior continues, they will let the child know that they have a choice of appropriate behavior, or to take a break.
4. Once a short, in-sight break from their activity is assigned, the Camp Director will be notified of the situation.
5. The camper will meet with the Director to create a plan for positive changes in their behavior.
6. The child’s parents will be contacted by the Director. Behavior Plans will be put in place. While working with the camper and their family, we strive to be proactive and solution-oriented. If repetition through the steps is necessary and undesired behavior continues and/or children or staff are at risk due to repeated inappropriate behavior, then we will have to move on to step 7.
7.  The child will be removed from camp by the Director.

Bus Mail & Email:

Bus Mail…what’s that? Bus Mail is a note addressed to the appropriate person and given to the Bus Captain. It is then delivered to the office and on to the addressee. In areas that require “follow-up”, the staff member associated with the request will follow-up and respond to you as soon as possible. 

Email works too: Office.jumpin@gmail.com.

Use Bus Mail when:

• You wish to note a special arrangement about pick up or drop off
• There will be a prolonged absence from camp.
• You require an answer to a specific question.
• You are sending in a payment.

Bus Behavior:

Keeping the children safe is our number one priority. In order to ensure a safe ride, we must be firm about behavior during transportation. If a camper is misbehaving on the bus (i.e. foul language, disturbing fellow campers, not following bus rules) the following steps will be taken:

1. A verbal reminder as to appropriate bus behavior
2. A phone call to the family
3. Suspended from the bus for the following day
4. Expelled from the bus for the remainder of the summer

Always remember, “Tushy on the Cushy.” It’s the safest for the children.  If you have any questions or concerns, please call us at 347.688.8671 or email:Summercamp@jumpinenrichment.com.

Swim Policy:

Campers must be able to swim the length of the pool and tread water for one minute before swimming in the deep end or using the diving board. Any camper with hair to their shoulders or longer will be required to have their hair pulled back for safety.

Things from Home:

Parents are asked to help keep personal items at home: books, toys, trading cards and electronics. (Occasionally your camper may be made aware of a special event or opportunity to bring an item from home).  All campers are to be individually responsible for their personal items. Keeping track of personal items will be supported by camp staff, but responsibility is upon the camper.  ALL weapons or gun style items must remain at home.

Teen Scene campers may use personal items when deemed appropriate by camp staff (normally on the bus). Please note, these items may be confiscated if a Teen Scene privilege is misused. The responsibility for personal items brought to camp is fully on each camper. Please make sure all items brought to camp are labeled with the campers first and last name.

Sun Exposure:

Camp Jump-In has established some specific policies that protect our campers from the effects of sun exposure, while allowing them to enjoy the outdoors. Our staff is vigilant and wants to help our campers protect themselves by doing and reinforcing the following:

• Wear a hat!
• Wear protective clothing – light colored and loose.
• Wear waterproof sunscreen to camp each day – minimum SPF 15 and apply 30-60 minutes before exposure. Remember ears, tops of feet, and the neck. Use sunscreen in hazy, cloudy, and foggy weather. Reapply sunscreen regularly.

Our staff oversee the reapplication of sunscreen regularly to campers K-3rd grade, we will verbally remind older campers throughout the day.